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As LEONTOPOLİS OTEL, we have been working for years and we are very pleased with the application and technical support. It is really nice that we can reach them immediately when we call and that they are attentive. It is easy to use and has a very fast support team. Thank you very much. I would also like to thank Mr. Kadir for patiently answering all our questions yesterday. Thank you for your efforts, good work.
We have been using hms for 3 years. They made our job much easier. It is recommended for those who are looking for both a channel manager and a problem-free hotel program. Customer representatives also support us in every aspect.
Being able to reach the support team instantly, solving all your problems instantly, ease of use and speed of the program are the biggest advantages. If you have used HMS once, you do not need to look for another hotel program. Thank you for everything, I am glad to have you 💐💐💐💐
We use it for THE MAY FIVE at our HMS hotel. I am very pleased with HMS and the service. Very good technical support and always available. Thank you for your professionalism.
The software is full of high quality content and it is recommended that every hotel business should use it.
Horrible hotel, doesn’t worth 5 stars. My room AC is not working with this extreme heat. Service in restaurant terrible. When checking in your room they forbid the use of the elevator even though I have a tons of luggage. View of my room awful. Please do not consider this hotel for your vacation
Travel back in time to the 70s and 80s hotels like Hilton when you stay here in 2024. With other words: it is in dire need of an update. That's just what it looks like. Pros: distance to Pamukkale (11 min by car), large food selection, indoor and outdoor thermal pools on site. Cons: Breakfast and dinner options become limited if you want to avoid flies on your food (why not cover the water mellon?), regular swimming pool is full of algae (please apply regular pool maintenance), thermal pools have algae too, indoor and outdoor furniture are dirty. Tip: Stop serving water out of plastic liter bottles as these single-use plastics can be avoided if people simply tap their own water from a fountain. One more tip for management: don't charge €8-9 for a beer at dinner or at the pool that costs €2‐3 bucks outside of the hotel. $3 for a small can of cola? Final tip: check the functionality of the sprinklers in the rooms. The orange caps from the time of installation need to be removed.
This hotel is not that big, but it is ok. Breakfast is varied and good. The pool area is perhaps the best part of the hotel. it is very big and nice. They offer entertainment for guests at night. The bell boys are very kind and always eager to help guests.
Stayed for 2 nights. The hotel is situated at Karayahit village away from the hustle and bustle of Pammukale town. A Taksi trip to Pammukale and back would cost 200lira one way. Especially recommended for families because of the things to do there. 1. Location 4/5. Karayahit is a village with no currency exchanges, no ATM. There is migros for groceries but that's it. The nearest gate is North Gate 2. Rooms : 5/5. We stayed at standard room which was big for its size. There were no balconies. Window overlooking the pool. All standard amenities like toiletries, electric kettle were there 3. Amenities - this is the area where this hotel scores above rest. Fully equipped thermal centre with indoor and outdoor thermal pool, aqua cave, sauna and Turkish hamam, all free to use for the residents. Large cold pool which is open till 11pm 4. Evening entertainment is present with just average bellydance. The bellydancer performs for 15 min and spends another 30min collecting tips 5. Restaurant - really impressed by the timings. The breakfast starts at 6am sharp and helps you in reaching pammukale teavertines at 6.30am ( ideal time ). The dinner goes on till 9.30pm. The food is delicious and has a good spread esp during dinner. 6. Staff - friendly. Special shoutout to the guest relations manager Ms Ebru Yilnaz for arranging last moment airport transfer at a very good price. She is very helpful and approachable and can be easily missed for a supermodel Overall, I and my family enjoyed our stay at Richmond and would definitely recommend it
A group of bellmen was getting into argument with our driver based on where he pulled in front of the hotel. Then we brought this to hotel customer service coordinator Merve and she poorly handled the situation. Asst Manager Hakan Bey had better understanding but Merve was awful. After 1 hour dealing with issue between driver and the group of bellmen, we checked into room. Room has damaged carpets on the floor, old and outdated bed and furnitures. This hotel definitely do not deserve to be 5 * from inside out in any aspect.